Privacy policy

António Handmade Story


Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase in our online store.

1. Data Controller
António Handmade Story
Rua Arnaldo Fortes, 26 TZ/CV
2500-131 Caldas da Rainha – Portugal
Email: customer@antonio-handmadestory.com

2. What data we collect
We collect the following personal data, either provided by you or generated during the use of our website:

  • Name, address, email, and phone number
  • Billing and shipping information
  • Login details (if you create an account)
  • Order history
  • Messages exchanged with us
  • IP address, approximate location, browser type
  • Information collected through cookies (see our Cookie Policy)

3. How we use your data
We use your data for the following purposes:
  • Processing and shipping orders
  • Account management and customer support
  • Communicating news and promotions
  • Website navigation analysis and experience improvement
  • Compliance with legal and tax obligations


4.Data sharing with third parties
We may share your data with:

  • Secure payment platforms (e.g., Shopify Payments, PayPal)
  • Delivery carriers for order shipments
  • Email marketing services, only with your consent
  • Technical partners who support the operation of the websit
  • We never sell or transfer your data to third parties for commercial purposes.


5. Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Data portability (where applicable)

To exercise your rights, please email us at customer@antonio-handmadestory.com.

6. Data retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected and/or as required by law (e.g., billing data – 10 years).

7. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

8. Cookies
We use cookies on our website to enhance your browsing experience. For more information, please refer to our Cookie Policy.

9. Contact and complaints
If you have any questions about this policy or wish to file a complaint:
Email: customer@antonio-handmadestory.com
Supervisory authority: Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt